• IP Copied!
    Click to Copy IP
    Loading...
  • Join our Discord
    Loading..
  • Ingame ticket support (/ticket <msg)

    Status
    Not open for further replies.

    fergydanny

    Owner
    Staff member
    Owner
    #1
    Hey guys, we've added another way to get support which should be by far the easiest, you may now create a ticket in-game by typing /ticket (message) and a staff member will be able to handle it from their browser, they will be able to chat with you and handle/close the ticket. This is pretty straight forward but I figure it could still use a few images as examples:





    Anyways, its a very nice way for us staff members to handle your support requests in an orderly fashion and whether we are in-game or not!
     
    #2
    This is much better ;) Also for the Staff that they are not annoying to go every like 10 minutes to go to forums!
     

    NemoTheNemo

    Formerly known as Skylar__
    #3
    Let's say there was a huge spammer on Prison Ruby, I used a ticket and got Nall on. If the spammer stopped right when Nall joined, could I send them a screenshot of proof that person spammed through /ticket?
     
    #4
    Let's say there was a huge spammer on Prison Ruby, I used a ticket and got Nall on. If the spammer stopped right when Nall joined, could I send them a screenshot of proof that person spammed through /ticket?
    Definitely!
     

    xConway_

    Formerly known as dadway
    #5
    Let's say there was a huge spammer on Prison Ruby, I used a ticket and got Nall on. If the spammer stopped right when Nall joined, could I send them a screenshot of proof that person spammed through /ticket?
    It's kinda like the forums, just a little bit faster.

    I also see players doing it to annoy staff members.
     
    D

    Deleted member 53

    Guest
    #6
    I also see players doing it to annoy staff members.
    If a user creates 3 useless tickets in a short period of time, they will receive a 1 day tempban. Staff have lives to and we can't waste our time dealing with trolls. Spread the word to anyone that might abuse this feature.
     
    #7
    I used this once, and no staff members were on. Now I can't use it anymore.
     

    fergydanny

    Owner
    Staff member
    Owner
    #8
    yes as it appears, it has its flaws but we are working with the developer to fix them
     
    Status
    Not open for further replies.