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Ingame ticket support (/ticket <msg)

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fergydanny

Owner
Staff member
Owner
Hey guys, we've added another way to get support which should be by far the easiest, you may now create a ticket in-game by typing /ticket (message) and a staff member will be able to handle it from their browser, they will be able to chat with you and handle/close the ticket. This is pretty straight forward but I figure it could still use a few images as examples:

ea9507b720ce8e867d8444d854eb9826.png


ca5140dfd7b50a0da871dc7f7ddb15c0.png


Anyways, its a very nice way for us staff members to handle your support requests in an orderly fashion and whether we are in-game or not!
 
This is much better ;) Also for the Staff that they are not annoying to go every like 10 minutes to go to forums!
 

NemoTheNemo

Formerly known as Skylar__
Let's say there was a huge spammer on Prison Ruby, I used a ticket and got Nall on. If the spammer stopped right when Nall joined, could I send them a screenshot of proof that person spammed through /ticket?
 

Kisme

Member
Let's say there was a huge spammer on Prison Ruby, I used a ticket and got Nall on. If the spammer stopped right when Nall joined, could I send them a screenshot of proof that person spammed through /ticket?

Definitely!
 

xConway_

Formerly known as dadway
Let's say there was a huge spammer on Prison Ruby, I used a ticket and got Nall on. If the spammer stopped right when Nall joined, could I send them a screenshot of proof that person spammed through /ticket?
It's kinda like the forums, just a little bit faster.

I also see players doing it to annoy staff members.
 
D

Deleted member 53

Guest
I also see players doing it to annoy staff members.
If a user creates 3 useless tickets in a short period of time, they will receive a 1 day tempban. Staff have lives to and we can't waste our time dealing with trolls. Spread the word to anyone that might abuse this feature.
 

FierceShadowXD

Active Member
I used this once, and no staff members were on. Now I can't use it anymore.
 

fergydanny

Owner
Staff member
Owner
yes as it appears, it has its flaws but we are working with the developer to fix them
 
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